Services
Start with a free audit. Keep going only if it's worth it.
Every business is a different size and setup, so we quote after we talk. You'll get a written quote with no obligation.
Call audit and improvement plan
A one-time, outside look at how your business handles calls.
- Mystery calls placed as a real customer
- A scorecard for every call
- Written findings: what works and what doesn't
- A prioritized plan of what to fix first
- A walkthrough call to go over everything
Implementation and support
Hands-on help putting fixes in place and keeping results up.
- Call scripts and a booking process for your team
- Coaching and role-play sessions
- Quarterly re-audits to measure progress
- Progress reports you can share with your team
- A direct line to us between rounds
What we listen for
The moments that decide whether a caller becomes a customer.
Every call is scored on the same checklist, so you can see exactly where things slip and track the change over time. See a sample scorecard.
Speed to answer
How many rings, how long on hold, and whether anyone picks up at all.
First impression
The greeting, the tone, and whether the caller feels welcome.
Getting the details
Whether your team captures the caller's name, number and what they need.
Asking the right questions
Whether they understand the problem before quoting or explaining.
Answering clearly
Pricing, timing and next steps explained in plain terms.
Offering to book
Whether the caller is invited to take the next step on the spot.
Handling hesitation
What happens when the caller says it's too expensive or they'll think about it.
Follow-up
Whether anyone calls or writes back when the caller doesn't book right away.
FAQ
Common questions
Is the first audit really free?
Yes. We do a first round of calls and walk you through what we found at no cost. If you want help fixing it, we send a written quote after that. You're under no obligation.
Will my staff know they're being called?
No, and that's the point. We want to hear what a real customer hears. We never book real appointments or send anyone out to a job, so your team's time isn't wasted.
What kinds of businesses do you work with?
Any business where customers call before they buy: trades, clinics, salons, auto shops, real estate, professional firms, retail, agencies and more.
Will you share my results?
No. Your calls, scores and findings stay confidential to your business.
How much does it cost after the free audit?
It depends on your call volume and team size. We'll give you a written quote after we've talked, so you only pay for what fits your business.
Do you work with businesses outside my area?
Yes. Our audits are done by phone, so we can work with businesses anywhere, and coaching sessions run over video.
Find out what your customers hear when they call.
Your first audit is free. No contract, no pressure, and your results stay confidential.